Privacy Policy

1. Information We Collect

We may collect several types of information from and about users of our platform:

Information You Provide

• Name, username, email address, mobile number
• Profile information, interests, skills, and preferences
• Content you create, upload, or share on the platform
• Messages, comments, and community interactions

Information Collected Automatically

• Device and browser information (IP address, operating system, browser type)
• Approximate location coordinates based on IP address
• Usage activity, engagement metrics, and session details
• Cookies and similar tracking technologies

Location Information

Where permitted by you, we may use precise location information to help you discover nearby communities, local events, regional opportunities, and customized relevant content.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services:

• Create, verify, and manage your account credentials
• Enable seamless community participation, networking, and group coordination
• Personalize recommendations, feed content, and local interest-group suggestions
• Improve overall platform functionality, security diagnostics, and system layout
• Prevent spam, fraud, abusive behavior, and harmful activities
• Provide timely and effective customer care support
• Deliver relevant advertisements, community announcements, and promotions
• Comply with necessary regulatory guidelines and legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information under the following strict scenarios:

• With trusted service providers supporting our database, hosting, and technical operations
• With legal and regulatory authorities when required by applicable laws or judicial processes
• With other platform users in accordance with your explicit privacy settings and groups
• With authorized business partners involved in providing verified platform services

4. Community Safety

To maintain a safe, authentic, and respectful environment, we may review, moderate, restrict, or remove user-generated content that violates our Community Standards, platform policies, or applicable local and national laws.

5. Children's Privacy

Users under 18 years of age may use ConnexSoul only with explicit parental or guardian consent, where required by law. Users under 13 years of age are not permitted to use the platform. Parents or guardians may contact our support team regarding any personal information associated with a minor's account.

6. Your Rights

Subject to applicable regional laws, you have the right to:

• Access the personal information we maintain about you
• Update, correct, or amend any inaccurate profile details
• Delete your account or request deletion of stored data
• Withdraw consent where consent was the basis for processing
• Manage communication preferences, ad permissions, and privacy visibility

7. Data Security

We implement reasonable technical, physical, and organizational security measures to safeguard your personal information against unauthorized access, accidental loss, alteration, disclosure, or misuse.

8. Data Retention

We retain your information only as long as necessary to provide platform services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our user agreements.

9. Account Deletion

You may request complete deletion of your account through your platform profile settings or by contacting our support team directly. Certain backup, security, and transaction logs may be retained where required by law.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Your continued use of ConnexSoul after updates become effective constitutes acceptance of the revised policy terms.

11. Contact Us

For any queries or concerns regarding this Privacy Policy, please reach out to us at:

ConnexSoul Digital Platform Private Limited
Website: www.connexsoul.com
Email: contactus@connexsoul.com